This information is specifically for patients registered on the Abbott Hospital2Home service.
Hospital2Home is Abbott’s homecare service, devoted to easing your transition from hospital to your home. Your support team will include an Abbott Nurse Advisor and a dedicated Hospital2Home Team, together they will provide you with the following:
- Your dedicated Abbott Nurse Advisor will offer you training on your feeding equipment at your convenience and answer any enteral nutrition clinical questions you may have. Your Abbott Nurse Advisor will be available throughout your enteral feeding journey, should you require any assistance or advice
- Your Hospital2Home team will contact you on a monthly basis to check your stock levels of feeding equipment and arrange a delivery directly to your chosen address, on a date that suits you
- We’re available to provide support should you have any queries/problems relating to your loaned FreeGo feeding pump. We have emergency depots across the *UK and replacement pumps will be delivered within six hours if required, night or day
*This service is available to the UK mainland only and does not include the Isle of Wight and the Isle of Man. For further information please contact Hospital2Home
How does Hospital2Home work?
Before you leave hospital, your healthcare professional will:
- Register you with Hospital2Home (your healthcare professional will ask you whether you would prefer Hospital2Home to contact you by phone, text or email)
- Your healthcare professional will contact your GP, confirming which feed they want them to prescribe
Your first week
You will usually be discharged from hospital with a week’s supply of feed and necessary equipment. Your Abbott Nurse Advisor will make sure that you and/or your carer are properly trained in how to set up your feed and use your equipment with confidence before you are discharged or at your convenience at home.
Your dedicated Hospital2Home team will contact you and welcome you to the service, answer any questions you may have and arrange your first delivery of feeding equipment at a time and place that's convenient for you. If you’re not going to be in, you can provide us with a safe place for your delivery to be left.
Should you elect to have feed delivered by Hospital2Home, we will request your prescription directly from your GP, on your behalf.
Should you or your carer need further support, the Hospital2Home team will liaise with your healthcare professional and your Abbott Nurse Advisor to give you further support.You will be sent a detailed welcome pack containing an information booklet to help you understand how the Hosptial2home Service can support you whilst tube feeding.
Your dedicated Hospital2Home team will contact you/your carer every month to:
- Check your stock levels
- Arrange your next delivery dependant on stock level, on your chosen date at a place that’s convenient for you
At Hospital2Home, we know that giving you choice, visibility and assurance are key when it comes to your deliveries, which is why our delivery partner provides a convenient text alert service allowing you to track your order in real-time.
- You can track your parcels’ journey from our warehouse to your door
- A reminder is sent the night before your delivery is due
- A designated hour time slot is sent to you on the morning of your delivery – no more waiting around!
- You can re-arrange your order for a more convenient date
- If you are not going to be in, you can add a delivery instruction to leave in a safe place
- It’s free of charge!
If you would like to take advantage of the text service, please contact your Hospital2Home team
What if I don’t have a mobile phone?
No problem, when you speak to your co-ordinator every month, they’ll ask you for the most convenient day for your delivery.
What if Hospital2Home cannot get hold of me?
Your Hospital2Home team will contact you in good time to arrange your delivery. If they are unable to contact you, they will keep trying regularly. If they are still unable to reach you and are concerned that you will run out of supplies, your healthcare professional will be notified. We ask that you contact Hospital2Home directly when you have no less than 7 days’ worth of stock remaining.
Who will deliver my tube feeds?
Deliveries will be made by either DPD Local, CitySprint or UK Mail. Their drivers have been specifically trained to be aware of the importance of your deliveries. To view our couriers privacy policies, please Click Here.
What if I am not at home when the delivery arrives?
If you’re not in when our courier attempts to deliver your order, they’ll automatically re-arrange it for the next day or leave it in the safe place you’ve shared with us, if you’ve given us permission to do so.
What if I want to change my delivery?
If you want to change your items for delivery, delivery date or address, simply contact the Hospital2Home team who will endeavour to reschedule your delivery at your convenience.
What happens when I no longer need to use the supplies?
Simply contact your Hospital2Home team who will liaise with your healthcare professional. A collection will be arranged for any excess feeding equipment and your FreeGo pump, if you received one.
Please note that the FreeGo pump is a valuable piece of medical equipment supplied on loan and remains the property of Abbott Nutrition. It can be serviced and re-used by another patient, so please return it to Abbott Nutrition when no longer required.
How do I contact Hospital2Home?
For all queries, you can contact us on 0800 018 3799
We’re open Monday – Friday* 08:00-20:00 and 09:00-13:00 on Saturdays
Should you have an emergency query relating to your delivery, FreeGo Pump or need to speak with an Abbott Nurse Advisor regarding an enteral nutrition clinical enquiry, you can contact us 24/7, 365 days of the year on 0800 018 3799.
Alternatively, you can email us firstname.lastname@example.org
*excluding Bank Holidays
How do I contact Hospital2Home?
If you have any questions please email email@example.com
or call the Hospital2Home Freephone Helpline on 0800 018 3799 between the hours of:
8am–8pm Monday to Friday
9am–1pm on Saturday*.
Should you need to contact us outside of these hours, the Hospital2Home Freephone Helpline is available 24 hours a day in case of an emergency.
Date of preparation: September 2020 UK-N/A-2000128